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FAQ
1.
What is giftssendtokolkata?
giftssendtokolkata
is an online e-store gifting service from where you can send
gifts to any of your relatives living in Kolkata We deliver
gifts wrapped in your emotions and love.
2. What can I send ?
Right now you can
send flowers, sweets, chocolates and cakes, fish articles, dry
fruits and soft toys. For details please refer our catalog.
3. From where
are the items bought ?
All the items
confirm to the strict quality standards of giftssendtokolkata
and are purchased from the best shops in town. We do not believe
in compromising on quality.
4. How is the item delivered ?
All the items are
delivered by our staff directly in Kolkata. Couriers are used
for other destinations.
5. Where can the gifts be delivered ?
As of now, the gifts
are delivered to most major places in Kolkata only. Non
perishable items can be couriered to any place in India.
8. How can I help to ensure my delivery is made on time?
Please fill in the
Recipients Name and full Address along with the PIN code and
Telephone Number to ensure proper and timely delivery.
9. Do you
take an acknowledgement for every delivery ?
We send an email to
the sender after delivery and also try to send a digital image
of the person taking delivery.
10. How can I order? Is it safe to purchase using credit
card ?
To ensure the safety
of your credit card information, the details are processed by
CCAvenue, our authorized online retailer, using SSL encryption on
their servers. The details of your credit card never come to us.
Thus you may order only via the website.
12. How do I make the payment ?
Our authorized
online retailer, CCAvenue accepts -
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We accept All Major International and Indian Credit Cards.
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Accept payments from ATM cum Debit Cardholders
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Indian Customers can also pay through their Indian Bank
Accounts.
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For Indian Customers - an easy Cash Card Payment Option
13. How much time do you take to deliver after the payment
has been made ?
We normally allow
ourselves 48-72 hours for delivery.
14. Are the items delivered as per the display on the web
page ?
All pictures
displayed in this site are those of the actual product which is
to be delivered, but giftssendtokolkata, reserves the right to
deliver a similar / alternate product from different source for
reasons beyond its control. However, in no case will the quality
of gifts be compromised.
15. What are your charges ?
The rates displayed
along with each product are their prices. These are all
inclusive charges. giftssendtokolkata reserves the right to
change prices or reject any order without any explanation.
However price changes will not affect existing orders.
17. What if the delivery is not done or is late ?
Prompt delivery of
your gifts is our prime concern and we are confident of
providing timely delivery. However any delayed or early delivery
for whatever reason(s) shall not entitle the user for any
damages from us. In case of non-delivery, under unavoidable
circumstances, we shall refund you the money as early as
possible.
18. Can the order given be changed ?
The order can be
changed only if it is intimated to us within 3 hours of placing
the order. Processing of all orders starts at 10.00 am IST and
almost all the gifts are delivered/shipped the same day. You
cannot change the order value, you can only replace it with an
item in the same price category.
20. Can I send some message along with the gift ?
Yes, you can send
message along with your gifts. Just type in your message in the
instruction box in the order form. Your message will be sent
along with the gift.
21. Can the recipient send me a return message?
We do more than
that. Your loved one can write out a message for you when the
gift is delivered. This information is emailed to you. We also
try to email a digital image of the person taking delivery.
23. What if I
have to cancel my order ?
You can change your
order or request for a message/address change within 3 hours of
the order being placed but in no circumstances will cancellation
of order be allowed. You cannot change the order value, you can
only replace it with an item in the same price category. In no
circumstances will a refund be given.
24. What if the recipient's address is wrong or the
recipient no longer stays there ?
We will inform you
of such an eventuality. You can inform us to change the
receiver's address within 5 days of receiving our message, else
your order will be cancelled and no refund will be made. But
under no circumstances will the gifts be changed. In case of
perishable commodities like sweets, cakes, flowers etc., an
extra charge (our cost price) will incur for re-purchase.
25. I enter the order, what happens then ? How does the
process go ?
As soon as you enter
the order successfully, a message is sent to us, at Kolkata ,
India. We start processing all orders at 10.00 am IST and make
sure that the delivery is made the same day. In the events of
the recipient not currently available or neighbors not accepting
the gifts on behalf of the recipient, we will try to deliver it
the next day by leaving a note for the recipient to contact our
local office. Upon further delay, we will inform you to confirm
the address / availability of the recipient. All deliveries are
acknowledged by the signature of the receiver and an e-mail is
sent to you if there is a return message, after the delivery is
complete. This ends the gift process.
26. Are there any other considerations before I place my
order ?
Although we deliver
the gifts as fast as possible with extreme reliability, as far
as possible, avoid sending delicate or perishable items like
flowers or cakes to very remote areas.
27. Incase I have any doubts or require clarifications other
than the topic covered in this FAQ, what should I do ?
You are most welcome
to send us any of your queries at
admin@giftssendtokolkata.com . We will answer all your
questions as fast as possible.
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